Order Management Systems: Streamlining Business Intelligence

Every business irrespective of its size is profit oriented. The growth and success of any business is determined by its expansion, profit margins and revenue collected. During the initial stages of business, responding to customer needs and demands is easy as is the orders are also minimal.   However, as business expands the enterprises need to expert methods to ensure the correct procurement of products and services, track orders, sales and inventory so as to maintain better customer relationships.

The technologically enabled business world today makes use of a number of automated procurement and order management systems to maintain and manage the smooth functioning of the supply chain network. With the development of e-commerce, organizations have greater scope for business expansion and thus tend to make use of the cloud based business procurement process. Such automated purchasing process strengthens the value network of the organization by integrating the buyers and suppliers with the help of IT systems.

The cloud-based procurement systems goes way ahead of the traditional purchase order software and eases out post award management functions by automating the end-to-end workflow from order, delivery to invoicing.  Further, the use of order management systems enables the enterprises to track the progress of the product or service. Inefficiencies in the ERP system or order management process will lead to loss of revenue, hamper customer relationship and inability to integrate with eprocurement process.

The leading market player shave designed and developed order management systems, which would provide visibility and control over the supply chain activities. These systems can integrate well into the ERP and warehouse managing systems of the value networks. The cloud process based order management system has the ability to incorporate the entire logistics from order to delivery and supports a web based order placement from the customer’s ERP systems.

These cloud based order management system provide high degree of functionality through a connectivity platform that paves way for automatic allocation of transport, validation of inventory, routing details and destination, stock updates and sales orders. The system is also designed to provide real time data to supply chain organisation to ensure improved management of delivery processes. From the organizations point, these cloud process based order management software brings about a significant reduction in cost, helps to track and trace consignments. With its real-time reporting mechanism and 24/7 access, it records higher asset utilization, quicker implementation and streamlined business intelligence for a higher Return of Investment.  


Also read on - Purchase order software, Supply chain management solutions

After Sales Service - Benefits of After Sales Cloud Processes

Numerous sales staff’s are not able to comprehend the immediate ROI that might accrue to an organization through a sound after sale service.  Most employers are of opinion that post the sales procedures and commissions spent, any further time contributed to a customer or client is a waste of valuable time. They think that the sales staff is not gaining remuneration to retain a customer. However, effective after sales follow ups lead to grater profits and revenues.
Market analysts’ harps on the significance of an efficient after sales service process at work.  As a sales staff is following up with client(s), he is delivering more value than the client has paid for.  This very aspect would result in increased referrals, word of mouth promotion, greater business, and sales. Business consultants suggest three important steps:-
• Continue selling
• Work up to playing a chief role when a customer/client meets any issue with account management
• Try to be accessible 24x7 for customer inquiries
Concisely, after sales service refers to running and organizing the products after selling them and dealing with client behavior.  Today, numerous organizations have come up with after sales service solutions by using cloud processes.  They render users a competitive advantage. As a result, your company would own a greater market share. Other benefits include reduced after-sales related overheads on products and services and better customer retention.  Ten essential components of after sales cloud process are:-
• Master data management
• Business process network
• Business process rules and business process management
• Cloud process systems dedicated to end-user members
• Performance management
• Cloud process hosting
• Cloud process customization
• Process improvement services
• Information management and monitoring
• Third party best-of-breed cloud brokering
In addition to that, there are certain advantages that a company would witness from after sales solutions using cloud processes. They are-
• Approximately 68 percent of returns are free of technical faults
• Lead time minimized by 20 to 50 percent
• Improved customer satisfaction
• Cost reduction of 10 to 50 percent
• Improved control
In the recent times, the market scenario is competitive where each brand or organization wants to make great profits and leave a mark. A sound after sales service procedure guarantees increased sales returns as well as greater customer maintenance.

Know more - Digital management, procurement process